Refund policy

Returns & Refund
Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product.
Any incorrect, missing or damaged items received must be reported to Maxel Fishing Australia within 24 hours of you receiving the delivery.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Maxel Fishing Australia owns the title of any extra goods shipped with your order that have been dispatched in error.

Warranty Claim
All goods sold by Maxel Fishing Australia come with a warranty to be free from any defects or faults. This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.
Warranty only covers the item(s) sold by Maxel Fishing Australia.
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Maxel Fishing Australia to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Australian Angling also reserves the right to charge the labour cost for examining these goods where no fault was found.
All warranties are voided if returned product is found in any way to be mishandled, mis installed, modified, tampered, abused, physically damaged.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Australian Angling .
Australian Angling is not responsible for any parcel missing in transit, on its return back to Maxel Fishing Australia.